Return Policy on Purchases from

  • Return Authorization required for any Return, Credit or Exchange.
  • We reserve the right to refuse any item returned to us without a Return Authorization number.
  • A restocking fee will be applied to items returned to stock (not applicable to defective items)
  • RA's once issued are valid for 14 days. No credit will be issued if returned after the 14 day period.
  • Claims for shipping errors or shortages must be made within 7 days of receipt of order
  • Absolutely No Credit on Opened Merchandise.
  • Fiber optic cable or any other custom cut cable is not returnable.
  • Tools, test equipment, fiber optic connectors and fusion splicers are Not Returnable under any circumstances - Defects will be repaired or replaced at the manufacturers option.
  • No refunds will be given for any reason after 30 days.
  • Defective parts will be repaired or replaced within the warranty period.
  • Please note that we can process returns and refunds only for items purchased from
  • Returned items that are in unsellable condition, missing parts, or damaged will be returned at the customers expense.
  • You can expect a refund in the same form of payment originally used for purchase.
  • Please note that we can refund shipping costs only if the return is a result of our error.

Once you have obtained a Return authorization Number:

  • Include a packing slip with the items you are returning, wrap the package securely, and ship the package pre paid and insured to:
Returns Department RA#
2101 Estes Ave
Elk Grove Village, IL 60007

  • Please indicate reason for return
  • Please include a copy of your original invoice
  • Put return authorization number on outside of shipping carton
  • We will not be responsible for items lost or damaged in transit back to

Problems, Questions, Suggestions?

If you have any problems with your order, please don't hesitate to e-mail us at [email protected].